Product Guarantee

Your Absolute Satisfaction is Guaranteed

We're confident that you'll be delighted with your Big Tree Farms purchase. That's why every product purchased from the Big Tree Farms website is backed by WorldPantry.com's Satisfaction Guarantee:

WorldPantry.com's Absolute Satisfaction Guarantee If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund. It's that simple.

Returns

• If possible, please return items as soon as possible.
• Write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely, and send it to the address on the back of the packing slip.
• If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the following address:
  
  

WorldPantry/Big Tree Farms - Returns
1192 Illinois Street
San Francisco, CA 94107



• For your protection, please use UPS or Insured Parcel Post for shipment.
• A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by Big Tree Farms or WorldPantry.com.

Exchanges

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

Questions?

If you have questions about your return, please contact us. Be sure to include the information in your packing slip in your correspondence.