Guarantees
Your Absolute Satisfaction is Guaranteed
We're confident that you'll be delighted with
your Heaven and Earth purchase. That's why every
product purchased from the Heaven and Earth
website is backed by WorldPantry.com's Satisfaction
Guarantee:
WorldPantry.com's Absolute
Satisfaction Guarantee
If you are not absolutely satisfied with your purchase,
for any reason, let us know. We will promptly replace
the item or give you a refund.
It's that simple.
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If possible, please return items within 30 days.
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Write the reason for your return on the back of your
packing slip. Enclose the slip in the carton, wrap
the package securely, and send it to the address on
the back of the packing slip.
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If you do not have your packing slip, please include
the reason for return, along with your name, e-mail
address, and phone number (so we may call you with
questions) and send the package to the following address:
WorldPantry/Heaven and Earth - Returns
601 22nd Street
San Francisco, CA 94107
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For your protection, please use UPS or Insured Parcel
Post for shipment.
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A credit for the price of the item and applicable taxes
will be applied to your credit card. Shipping
and handling charges are not refundable unless a result
of an error by Heaven and Earth or WorldPantry.com.
Exchanges
Our returns center cannot process exchanges. If you have
found another item on our site that you would prefer over
the one originally ordered, please return the original item
and place a separate order for the new item. We will notify
you via e-mail when the return has been processed.
Questions?
If you have questions about your return, please
contact
us. Be sure to include the information
in your packing slip in your correspondence.
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